Frequently Asked Questions
Can I download the videos onto my computer?
No, the videos cannot be downloaded. In order to protect the content, the videos stream in real time. Here are the advantages to streaming:
- You do not have to wait for videos to download before watching them. The video starts quickly after hitting PLAY.
- You can immediately click anywhere in the video timeline and will play from there (this is helpful where you are trying to find a particular place in the video).
- Videos are hosted by a service that stores videos in several places around the world, this enables videos to play smoothly from many locations.
How do I cancel my membership?
You can cancel your membership at anytime. Your subscription will then end at your next renewal date. To cancel, login to the community, go to the My Account list on your dashboard, click on "Cancel Membership" link. There, toggle your subscription to "Off", then click the "Update" button.
I want to change my member level, is that possible?
Yes. You can change your member level any time. If you downgrade from the Refinement Level to the Essentials Level, the downgrade takes effect on your next renewal date. If you upgrade from the Essentials Level to the Refinement Level, you are upgraded immediately and you are billed the full amount, so you may want to wait until the last few days of your monthly plan to upgrade.
My credit card information has changed, how do I update this?
To change or edit your credit card information, login to the community, go to the My Account list on your dashboard, click on "Account Details" link. There, click on the blue "Edit Your Account" button. Then, enter the corrected credit card information and click the "Save" button.
How do I join the private Facebook Group?
All active members of Michelle’s Connected Horsemanship Community are invited to join the private Facebook group. In order to join the group, add Michelle Young as a friend on Facebook here: https://www.facebook.com/michelle.horsemanship and then check your Facebook notifications (the little bell) for your invitation to the group.
What happens if I cannot attend a Q&A Call?
If you cannot attend the Q&A call in person you can still submit your question to Michelle and she will answer it on the call. Recordings from the calls are available within 24 hours of the call and you can watch or listen to the replay to hear your question answered.
How do I submit questions for the Q&A Calls?
Are the videos for beginners or more advanced riders?
Both! Michelle’s Connected Horsemanship Community is designed to meet the needs of both beginner horsemanship students and more advanced students. If you are new to Michelle or horsemanship, the Essentials Level is a great place to start. If you have worked with Michelle before or already have some previous horsemanship experience, the Refinement Level could be a good match for you. Learn more about what is included in each level.
I am interested in signing up but I would like to speak with Michelle first. Is that an option?
Do I need to have worked with Michelle previously to join the Community?
No, you don’t! :) The Connected Horsemanship Community is set up to serve new students to Michelle Young Horsemanship and for students who live far away and cannot work with Michelle in person. You can ask questions specific to your needs in both the monthly Q&A calls as well as the private Facebook group. Michelle and her team are here to welcome you and help you get settled in.